Refund policy
Return authorization required
Contact IT Supply Shop at Support@rjajenterprises.com before returning any product. Returns sent without a return merchandise authorization (RMA) may be refused. Do not send products to a manufacturer or distribution warehouse unless we provide that address in writing.
Eligible returns
Requests for a discretionary return must be submitted within 14 calendar days after delivery. To qualify, the product must be unused, unopened, undamaged, complete, and in its original manufacturer packaging with all seals, labels, manuals, accessories, and serial numbers intact. Proof of purchase is required.
Opened or used computers, electronics, software, consumables, ink and toner, licensing products, downloadable products, and hygiene-sensitive items are not eligible for discretionary return. Special-order, customer-configured, clearance, final-sale, bulk-quantity, and customer-specific government procurement products are also nonreturnable unless the product is defective, damaged in transit, or incorrect.
Damaged, defective, or incorrect products
Inspect the shipment promptly. Report visible shipping damage, shortages, or an incorrect item within five calendar days after delivery and retain the shipping carton, labels, packaging, and product. We may request photographs, serial numbers, carrier documentation, or other information reasonably needed to process the claim.
Defective products may be covered by the manufacturer's warranty. Depending on the product and applicable law, we may arrange a replacement, refund, or manufacturer warranty service. Nothing in this policy limits rights that cannot legally be waived.
Return shipping and restocking fee
For an approved discretionary return, the customer is responsible for return shipping, insurance, and risk of loss until the product is received. Original shipping charges are not refundable. Approved nondefective returns are subject to a 20% restocking fee.
If IT Supply Shop shipped an incorrect product, or the product arrived damaged or was confirmed defective, IT Supply Shop will provide return instructions and will not charge a restocking fee. We do not reimburse unauthorized expedited shipping or other costs.
Refund timing
We inspect returned products before approving a refund. Approved refunds are issued to the original payment method, less any applicable original shipping charge, return shipping charge, restocking fee, damage, missing components, or other disclosed deduction. Please allow up to 10 business days after inspection for us to issue the refund. A bank or payment provider may require additional time to post it.
Products returned in an ineligible, opened, incomplete, damaged, altered, used, or nonresalable condition may receive a reduced refund or no refund and may be returned to the customer at the customer's expense.
Order cancellation
Contact us immediately if you need to cancel an order. A cancellation is not effective until confirmed by IT Supply Shop in writing. We cannot guarantee cancellation after an order has been released to a supplier, entered fulfillment, been configured, or shipped. Nonrecoverable supplier, shipping, payment-processing, or cancellation charges may be deducted where permitted by law and disclosed to the customer.
Contact
Email Support@rjajenterprises.com or call 916-869-4637 with the order number, product, serial number if applicable, and reason for the request.